Overview

Layout Mobile is built for local and multi-location coffee shops (and similar merchants) that use Square. The goal is simple: add a branded mobile ordering experience, customer engagement features, and kitchen visibility — without replacing your POS or KDS.

​

Key concepts

​

White-label mobile app

Customers see your brand: your business name, logo, colors, and menu. The app is a native iOS experience published to the App Store under your brand name. You don’t host or build the app yourself; Layout runs the platform and keeps it in sync with your Square account and your dashboard settings.

​

Square as the source of truth

• Catalog — Items and categories sync from Square. Edits in Square flow into the app via webhooks and scheduled sync. Layout supports both standard Square categories and Square Menus.
• Locations — Your Square locations are synced; you choose which are available for mobile ordering.
• Payments — Checkout uses Square (card, Apple Pay). Funds and reporting stay in your Square account.
• Loyalty — When you use Square Loyalty, customers can see their balance, enroll, and earn points in the app. Loyalty data stays in sync via webhooks and scheduled jobs.
• Gift cards — Customers can purchase, reload, and redeem Square gift cards directly in the app. Gift card designs are configurable per brand.
• Inventory — Sold-out states sync from Square so unavailable items are reflected in the app automatically.

You keep one place to manage menu, payments, and loyalty; the app reflects that.

​

Multi-location by design

Everything is company-first, then location. One merchant account (company) has many locations. The app shows your locations; the customer picks one, then orders. Orders and kitchen display are scoped to that location. The dashboard and panel let you manage and view by location.

​

Customer engagement

• Push notifications — Send unlimited push notifications to customers on all plans. Notifications can also fire automatically when loyalty points are earned.
• Announcement cards — Surface in-app announcements to highlight promotions, new menu items, or store news.
• Welcome offer — A first-order discount for new customers, automatically deduped across phone number, device, and email.
• Promotions — Merchant-created in-app promotions, with optional Square discount code integration.
• Featured items — Highlight specific menu items at the top of the app.

​

Kitchen display (KDS)

Layout supports three modes:

• Layout KDS — Our kitchen panel shows orders and status (accepted → making → ready → completed). Status updates drive customer-facing order status and optional push notifications or iOS Live Activity.
• Square KDS — You keep using Square’s kitchen display; the app shows an estimated pickup time instead of live status.
• Square Expeditor — A variant where Square’s fulfillment flow (PROPOSED → PREPARED) maps to Layout’s status model. The “prepared” state triggers the ready signal without a separate making step.

Your existing kitchen workflow stays central; we adapt to it.

​

Scheduled ordering

Customers can place orders for a specific future pickup time. The backend computes time slots based on your configured timezone and operating hours. Kitchen prep lead times (kdsPrepLeadMinutes) are factored in so orders are surfaced to staff at the right moment.

​

What’s in scope

​

What stays in your control

• Square — All payment processing, settlement, and Square reporting.
• Catalog and locations — Managed in Square; we sync and respect your choices (e.g. which locations are enabled).
• Branding and behavior — Logo, CTA color, app name, and ordering rules (e.g. pickup time estimates) are set in the dashboard.

​

Plans

Layout Mobile is available in three tiers. See Pricing for a full breakdown.

​

Next steps

• Pricing — Full plan and feature comparison.
• Architecture overview — How the system is structured at a high level.
• Integration flow — How data moves from Square and through the app and kitchen.
• Square integration — What we sync and how we connect.